Work with clients

Date of birth: 22.06.1997
Location: North Cyprus
[email protected]
EDUCATION
2014-2018 YEARS.
National Technical University of Ukraine ‘Igor Sikorsky Kyiv Polytechnic Institute’, Kyiv, Faculty of Chemistry and Technology, speciality: Water Purification.
EXPERIENCE
2017-2018 YY
CALL CENTRE OPERATOR, WATER DELIVERY SERVICE
- Handling incoming and outgoing calls from customers
- Advising on the company's products and services
- Processing orders and resolving issues that arise
2019-2020 YY
CALL CENTRE OPERATOR, ONLINE SHOP OF ALL KINDS OF GOODS (WORK IN ENGLISH)
- Handling incoming and outgoing calls in English
- Advising customers on the range of products
- Supporting customers and solving their problems
2020 Г
ADMINISTRATOR, PUBLIC SCHOOL
- Coordinate school operations and administrative processes
- Maintaining records and organising events
- Interaction with students, parents and teachers
2021-2024 YY
FINANCE SPECIALIST, REGULATORY BROKERAGE FIRM (WORKING IN ENGLISH)
- Interacting with international clients and partners in English language
- Advising clients

ADDITIONAL INFORMATION
- I am fluent in Russian, Ukrainian and English.
- Completed SMM-specialist courses
- Completed a course on the study and use of neural networks.
- Excellent communication skills
- Handled student visas and assisted in the adaptation of foreign students arriving in Ukraine.
- Proficient user of PC and office software (Microsoft Office, Google Workspace)
- Experience of working with CRM-systems
- Project management skills
- Ability to work in a team and independent
- Ability to adapt quickly to new conditions and learn new skills
- Leadership skills and ability to make decisions in stressful situations